ZedWed Policy Center

Community Guidelines Policy

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1. Introduction and Purpose

Welcome to ZedWed ("Platform," "App," "we," "our," or "us"). These Community Guidelines are intended to help maintain a respectful, authentic, and safer environment for people using our Services.

By using the Platform, you agree to follow these Guidelines together with our Terms of Service, Privacy Policy, Matchmaking Disclaimer Policy, Refund and Cancellation Policy, and other applicable platform policies.

2. Respectful Communication

You must engage with other users respectfully and responsibly.

This means you must not:

  • harass, insult, degrade, threaten, intimidate, or stalk other users;
  • use hateful, discriminatory, degrading, or abusive language directed at any individual or group;
  • pressure, manipulate, coerce, or shame another user into sharing personal information, intimate content, money, or unwanted interaction;
  • continue contacting a user after they have declined, withdrawn consent, blocked you, or clearly asked you to stop; or
  • engage in aggressive, sexually coercive, humiliating, or exploitative behavior.

3. Authenticity and Honest Use

The Platform is designed for genuine personal use. You must present yourself honestly.

You must not:

  • impersonate another person;
  • use false, stolen, manipulated, or misleading profile information;
  • misrepresent your age, identity, relationship status, intentions, or eligibility to use the Platform;
  • submit false, altered, stolen, or misleading verification information or documents; or
  • use deceptive edited media, stolen photos, or synthetic or AI-generated content to mislead others about who you are.

We may use limited identity, verification, safety, fraud-prevention, or liveness-related checks to support platform integrity. Those checks do not remove your responsibility to be truthful.

4. Safety and Personal Conduct

You are responsible for using good judgment when interacting with others.

For your safety, you should:

  • avoid sharing passwords, OTP codes, banking details, mobile-money access, or other sensitive credentials;
  • use caution before sharing personal contact details, addresses, or travel plans;
  • meet only in safe and public places until trust has been independently established; and
  • inform a trusted friend or family member before meeting someone offline.

The Platform does not guarantee the safety, honesty, intentions, or conduct of other users. Users remain responsible for their own decisions and off-platform interactions.

5. Prohibited Fraud, Scams, and Financial Misuse

The following are strictly prohibited:

  • soliciting money, gifts, loans, investments, cryptocurrency, or financial assistance from other users;
  • phishing, social engineering, impersonation, catfishing, or account takeover attempts;
  • requesting passwords, OTP codes, bank details, card details, mobile-money credentials, or identity documents from other users;
  • using the Platform to facilitate fraud, extortion, blackmail, romance scams, or deceptive off-platform schemes; or
  • encouraging users to leave the Platform for unsafe or deceptive financial interactions.

6. Content Standards

You must not upload, post, send, or share content that:

  • is pornographic, sexually exploitative, or excessively explicit;
  • contains non-consensual intimate content or private content of another person without appropriate consent;
  • promotes or depicts violence, coercion, abuse, trafficking, exploitation, or illegal activity;
  • includes hate speech, extremist content, or content promoting discrimination or harassment;
  • promotes self-harm, suicide, eating disorders, or similarly dangerous conduct;
  • contains misinformation or deceptive content likely to cause harm on the Platform;
  • contains malicious links, malware, scams, or harmful technical payloads; or
  • violates the rights, privacy, safety, or dignity of another person.

Any sexualized content involving minors, or any content suggesting child sexual abuse or exploitation, is strictly prohibited and may be reported to relevant authorities.

7. Messaging and Interaction Rules

When using messaging, connection, notification, or other communication features, you must not:

  • spam users with repeated unwanted messages;
  • mass-message, script, automate, or artificially scale user interactions;
  • send abusive, threatening, manipulative, or sexually coercive messages;
  • send suspicious or malicious links, attachments, or technical payloads;
  • attempt to bypass blocks, declines, restrictions, or user boundaries; or
  • use the Platform primarily for solicitation, promotion, lead generation, or unrelated commercial activity.

8. Platform Misuse and Abuse

You must not misuse the Platform or interfere with its normal operation.

This includes:

  • scraping, copying, harvesting, or extracting user or platform data without authorization;
  • using bots, scripts, automation, or deceptive tools to manipulate visibility, matching, engagement, ads, metrics, or platform systems;
  • attempting to bypass rate limits, security controls, access restrictions, or moderation actions;
  • creating replacement or duplicate accounts to evade enforcement;
  • interfering with the security, reliability, or integrity of the Platform; or
  • using the Platform for political campaigns, spam distribution, business promotion, escorting, sex work, pyramid schemes, or unrelated commercial purposes.

9. Privacy and Confidentiality

You must respect the privacy and confidentiality of others.

You must not:

  • share another user's personal information without appropriate consent;
  • publish or forward private conversations, profile details, verification materials, or images in a way that violates privacy or safety;
  • pressure others into revealing sensitive identity, financial, or personal information; or
  • misuse information obtained through the Platform for harassment, surveillance, blackmail, extortion, or other harmful conduct.

10. Age Restriction

The Platform is intended only for individuals who are 18 years of age or older. By creating an account or using the Platform, you represent and warrant that you meet this minimum age requirement.

If we reasonably believe that an account belongs to, or is being used on behalf of, a person under 18, we may suspend, restrict, investigate, or terminate that account.

11. Verification and Eligibility Checks

We may request identity verification documents, liveness checks, account confirmations, or other eligibility-related information where reasonably necessary for safety, fraud prevention, compliance, or platform integrity.

Failure to comply with verification requests, material mismatches, suspected fraud, or misleading submissions may result in restricted access, feature limitations, suspension, or permanent termination.

12. Cross-Border and Off-Platform Interactions

Users may interact with people located in other jurisdictions or may choose to continue interactions outside the Platform. You are solely responsible for understanding and complying with applicable laws, travel requirements, financial rules, cultural expectations, and personal-safety considerations relevant to your own decisions.

The Platform does not guarantee the legal, personal, financial, immigration, or relationship consequences of cross-border or off-platform interactions.

13. Reporting and Moderation

Users are encouraged to report harassment, fraud, fake profiles, suspicious activity, abusive behavior, harmful content, or other suspected violations.

We may review reports using a combination of user reporting, automated tools, technical signals, and human review. We may request additional information where reasonably necessary, but we are not obligated to provide detailed evidence, investigation notes, or internal decision criteria to users.

To help protect users, the Platform may take action with or without prior notice where reasonably necessary for safety, fraud prevention, legal compliance, operational integrity, or risk management.

14. Enforcement Actions

If we believe a user has violated these Guidelines, the Terms of Service, or other platform policies, we may take one or more actions at our discretion, subject to applicable law. Such actions may include:

  • warnings;
  • content removal;
  • message or feature restrictions;
  • search or visibility limitations;
  • temporary suspension;
  • verification or account-review requirements;
  • permanent account removal;
  • preservation of records or evidence; and
  • referral to law enforcement, regulators, or other authorities where appropriate.

Repeated lower-level violations may also result in stronger enforcement where they indicate a pattern of risk, abuse, or disregard for community safety.

15. Appeals

Users may request review of certain moderation decisions by contacting **help@zedwed.ai** within fourteen (14) days of the action, where practical.

Appeals may be limited, declined, or resolved without reversal where we reasonably determine that action was necessary for fraud prevention, user safety, legal compliance, repeat abuse, evidentiary preservation, or platform integrity.

16. Respect Toward Staff and Reviewers

Users must treat moderators, support staff, reviewers, contractors, and other Platform personnel respectfully.

Abusive, threatening, manipulative, or harassing conduct toward staff or reviewers may result in immediate enforcement action, including suspension or permanent removal.

17. Relationship to Other Policies

These Community Guidelines should be read together with our Terms of Service, Privacy Policy, Matchmaking Disclaimer Policy, Refund and Cancellation Policy, and other applicable platform policies.

If there is any inconsistency, the Terms of Service and applicable law will generally prevail unless another policy expressly states otherwise.

18. Changes to These Guidelines

We may update these Community Guidelines from time to time to reflect legal, safety, operational, or community-related changes. Where appropriate, we may notify users of material changes through the app, website, email, or other reasonable means.

Continued use of the Platform after such changes take effect constitutes acknowledgment of the updated Guidelines, subject to applicable law.

19. Contact Us

If you have questions about these Community Guidelines or wish to report a concern, please contact **help@zedwed.ai**.